❓ General Questions
Answers to all your questions about 788fb
Deposits, withdrawals, betting, account security, and support — complete answers to the most frequently asked questions from Bangladeshi players, all on one page.
Every day, thousands of Bangladeshi players transact securely at 788fb via bKash, Nagad, Rocket, and Upay, and take part in cricket, slots, and many other games. Whether new or experienced, almost everyone has questions at some point. On this page we have organized those questions into five categories with detailed answers. If you cannot find what you need, contact our 24/7 live chat or email.
Customer Support
788fb has two support channels. The first is live chat — after logging into the site, click the chat icon and a representative will connect with you. The second channel is email: send a message to [email protected]. Both channels are available in Bengali and English.
To get a faster resolution, have your account username or registered mobile number, a brief description of the issue, and — if it is a transaction-related problem — the transaction ID or amount ready. A screenshot helps too, as it lets the representative understand the situation quickly and resolve it more easily.
Yes. The 788fb support team serves players in both Bengali and English. Ask in Bengali and you will get a reply in Bengali. Providing support in the mother tongue for Bangladeshi players is one of our priorities.
788fb's live chat is open seven days a week, twenty-four hours a day. There are no breaks on Fridays, Saturdays, or public holidays. You can also send an email at any time and the team will reply as soon as possible.
Cricket & Sports Betting
An accumulator (or "acca") bet combines predictions from multiple matches. When each prediction is correct, its odds are multiplied together, increasing the total payout. However, if any single prediction is wrong, the entire bet is lost. For example, if three separate matches each have odds of 1.5, the total odds will be 1.5 × 1.5 × 1.5 = 3.375.
Yes. The sports section at 788fb offers betting on cricket matches across BPL, T20 World Cup, IPL, and various other international tournaments. Markets range from match winner to top batsman and over/under runs.
In decimal odds, the number represents the total return directly. Multiply your stake by the odds — the result is your total payout (including your stake). Example: ৳100 stake × odds 2.5 = ৳250 total return, meaning a profit of ৳150. If the odds are below 1.0, the risk is greater than the potential gain.
If a match is abandoned due to rain or any other reason and a No Result is declared, the bet is generally voided and the stake is returned. For accumulator bets, the abandoned match is removed and the result is settled based on the remaining predictions. Contact the support team for the specific rules.
Withdrawal Questions
The minimum withdrawal amount at 788fb is ৳500. Withdrawal requests below this amount cannot be made. This limit applies equally across all methods — bKash, Nagad, Rocket, and Upay. Make sure your balance is ৳500 or more before requesting a withdrawal.
No. The withdrawal process at 788fb runs seven days a day, around the clock. Funds typically reach your mobile wallet within 5 to 30 minutes of submitting a request. This timeframe applies at night and on Fridays and Saturdays as well.
No. For security reasons, withdrawals can only be made to a wallet registered in the account holder's own name. Funds will be sent to the bKash/Nagad/Rocket/Upay number matching the name and number used to register your 788fb account. Withdrawal requests to third-party wallets will be declined.
Yes, but the wagering requirement must be met first. The wagering multiplier for the 788fb welcome bonus is 15x the bonus amount. For example, if you receive a ৳2,000 bonus, you must complete ৳2,000 × 15 = ৳30,000 in bets. Only after meeting this requirement will winnings from the bonus become withdrawable.
The standard withdrawal time at 788fb is 5 to 30 minutes. In most cases it is faster than that. During unusually high traffic it may take a little longer. If more than 30 minutes pass, contact live chat.
How to Make a Deposit
The minimum deposit amount at 788fb is ৳200. This limit is the same across all methods — bKash, Nagad, Rocket, and Upay. You can start playing with the welcome bonus for as little as ৳200.
The balance usually updates within a few minutes. If there is a delay, first refresh the page and note the transaction ID from your mobile wallet. If it still has not appeared, contact live chat or [email protected] with that ID. The representative will verify it quickly and resolve the issue.
Log in to 788fb, go to the cashier section, and select the "Deposit" option. Choose Nagad as the payment method. Send money from your Nagad app to the Nagad number displayed. If you enter the reference number correctly, the amount will be added to your 788fb balance within a few minutes.
788fb itself does not charge any additional fees on deposits. However, your mobile wallet provider (such as bKash or Nagad) may apply their own fee for "Send Money." Check the relevant wallet's terms and conditions for details on that fee.
Go to the 788fb cashier and select bKash. Send the specified amount to the bKash number shown on screen using your bKash app or dial menu. In the reference field, enter your 788fb user ID or the code provided by the system. Once the transaction is successful, the balance will be credited automatically.
Account Security
Yes. 788fb uses SSL (Secure Socket Layer) encryption for all data transfers and storage. This means your personal information and financial transaction details travel through encrypted channels and cannot be read by third parties.
Use a combination of at least 8 to 12 characters — mix uppercase letters, lowercase letters, numbers, and special characters (such as @, #, !) together. Do not use your date of birth or name as a password. Never use the same password on more than one site. You can also use a trusted password manager tool if you prefer.
Change your password immediately and notify 788fb via live chat. If possible, request that the account be temporarily suspended. If anyone may have learned your bKash/Nagad PIN, change that right away as well. The support team will investigate promptly and take the necessary steps.
Never share it. No 788fb representative will ever ask for an OTP, bKash PIN, Nagad PIN, or password over the phone. If anyone asks for this information, it is a fraudulent call. Hang up and report it to us at [email protected]. Your financial security is our top priority.
Still have questions?
If the answers above did not resolve your issue, the 788fb support team is always here for you. Reach out in Bengali and get a quick resolution.